RAC FAQ

RAC FAQFind out the answers to the most common questions about RACs breakdown coverage with these RAC breakdown FAQs. Below you can find the answers to questions ranging from what to do if your vehicle breaks down to making amendments to your breakdown policy. Many further questions can be answered by calling the RAC contact number.

What should I do if I my car breaks down?

If you car breaks down and you are an RAC member then you will need to contact the emergency assistance team. The RAC emergency assistance team is available 24 hours a day, 7 days a week. The emergency breakdown team will ask for your RAC membership number so it is a good idea to have this ready.

What should I do if I can’t find my RAC membership number?

If you are unable to find your RAC membership number you should contact the RAC customer services team They will be able to ask you security questions to determine your identity and then help you with your query. You can also ask for a new RAC membership card to be sent to your home. The customer service team is available Monday to Friday from 8am to 9pm, Saturday 8.30 am to 5pm and Sunday 10am to 4pm. 

What is my RAC membership number?

Your RAC membership number is used to identify you to the RAC customer support team. You can find this membership number in a variety of different places. This number is printed on your welcome pack, on renewal documents sent to your home, and on your RAC membership card.

How do I know if my RAC breakdown membership has expired?

The RAC will contact its members about one month before their membership is due to expire. You will then be provided with options to renew your membership. If you have chosen to renew on an annual continuous basis then the membership will automatically renew. You can also phone the customer services team to check that your breakdown membership is still valid.

How do I upgrade my breakdown policy?

You can upgrade to a higher level of cover by calling the RAC customer services team. You are not able to upgrade using your online account. The customer services team is available Monday to Friday 8am to 9pm, Saturday from 8.30 am to 5pm and Sunday from 10am to 4pm.

How do I add or remove someone from my breakdown cover?

You can add or remove a particular person by calling the customers services team. To add a new person they must live in the same household as the policy holder.